Waste Removal Brentford Terms and Conditions

These Terms and Conditions set out the basis on which Waste Removal Brentford provides waste removal and associated services to residential and commercial customers. By making a booking, confirming a quotation, or allowing our team to commence work, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, unless the context requires otherwise, the following expressions have the following meanings:

"Company" means Waste Removal Brentford, the waste collection and removal service provider.

"Customer" or "you" means any individual, business, organisation or other entity that requests or receives services from the Company.

"Services" means any waste removal, waste collection, clearance, loading, transportation, disposal, recycling, or related services provided by the Company.

"Waste" means any items, materials, refuse, rubbish or goods that the Customer asks the Company to remove, transport, recycle or dispose of.

"Site" means the premises, address or location where the Services are to be carried out.

"Contract" means the agreement between the Customer and the Company incorporating these Terms and Conditions and any written quotation or confirmation email.

2. Scope of Services

The Company provides waste removal and collection services, including but not limited to house clearances, garden waste removal, office clearances, bulky waste collection and general rubbish removal. The exact scope of the Services for each booking will be set out in the quotation or booking confirmation issued to the Customer.

Services are provided subject to availability, operational capacity, and compliance with all relevant waste regulations and health and safety requirements. The Company reserves the right to refuse to provide Services where it considers that conditions at the Site are unsafe, unlawful, or not as described by the Customer.

3. Booking Process

3.1 A booking may be made by telephone, email, online form, or any other method accepted by the Company. The Customer must provide accurate and complete information about the type and quantity of waste, access to the Site, and any relevant restrictions or special requirements.

3.2 Any quotation issued by the Company is based on the information provided by the Customer. Quotations are typically given as estimates and may be subject to adjustment if the actual volume, weight, type of waste or working conditions differ from those described at the time of booking.

3.3 A booking is only considered confirmed when the Customer has accepted the quotation, and the Company has issued a confirmation by email, message, or verbal confirmation recorded in the Company’s booking system.

3.4 The Customer must ensure that an authorised person is present at the Site at the agreed time of collection, unless the Company has explicitly agreed in advance to perform the Services in the Customer’s absence.

4. Access and Site Requirements

4.1 The Customer is responsible for ensuring safe and reasonable access to the Site, including any necessary parking arrangements and permissions required for the Company’s vehicle and staff.

4.2 If parking charges, permits or congestion charges apply, these may be added to the Customer’s final invoice unless otherwise agreed in writing.

4.3 The Customer must ensure that the waste to be collected is clearly identified and separated where necessary. The Company will not be responsible for removing items that have not been identified as waste, and the Customer must notify the Company of any items of particular value or sensitivity that should not be removed.

5. Waste Types and Regulations

5.1 The Company operates in accordance with applicable waste management and environmental regulations. Waste will be transported and disposed of or recycled only at authorised facilities.

5.2 The Customer is responsible for informing the Company of any hazardous or special waste, including but not limited to asbestos, clinical waste, chemicals, solvents, oils, paints, gas bottles, batteries, or electrical items requiring special treatment.

5.3 The Company reserves the right to refuse the collection of any hazardous or prohibited materials, or to charge additional fees if such materials are discovered during the provision of Services and can be lawfully handled.

5.4 The Customer warrants that all waste presented for removal is owned by the Customer or that the Customer has full authority from the legal owner to request its removal and disposal. The Customer agrees to indemnify the Company against any claims or losses arising from a breach of this warranty.

6. Pricing and Payments

6.1 The price for the Services will be as stated in the quotation or booking confirmation, subject to any adjustments in accordance with these Terms and Conditions.

6.2 Prices may be based on volume, weight, labour time, type of waste, access conditions, or a combination of these factors. If on arrival the waste volume, type or access differs significantly from the original description, the Company may revise the quotation. If the revised price is not acceptable, the Customer may decline the service, but a call-out or cancellation charge may apply.

6.3 Unless otherwise agreed, payment is due immediately on completion of the Services. The Company may require a deposit or full payment in advance for certain bookings or for commercial Customers.

6.4 Payment may be made by cash, debit or credit card, bank transfer or other methods accepted by the Company from time to time. The Company may decline to accept certain payment methods at its discretion.

6.5 For commercial Customers with credit accounts, invoices are typically due within the agreed payment terms. The Company reserves the right to charge interest and late payment fees in accordance with applicable legislation on any overdue sums.

7. Cancellations and Amendments

7.1 The Customer may cancel or amend a booking by contacting the Company as soon as possible. Cancellations or significant amendments made less than 24 hours before the agreed arrival time may incur a cancellation fee.

7.2 If the Company arrives at the Site at the agreed time and is unable to gain access, or if the Customer is not present where required and no prior arrangement has been made to proceed in their absence, the Company may charge a call-out fee or a proportion of the quoted price.

7.3 The Company reserves the right to cancel or reschedule a booking due to operational reasons, vehicle breakdown, staff illness, adverse weather, safety concerns, or circumstances beyond its reasonable control. In such cases, the Company will use reasonable efforts to notify the Customer and offer an alternative appointment.

8. Customer Responsibilities

8.1 The Customer must provide accurate information about the waste and Site conditions. The Company will not be liable for delays, additional costs, or inability to complete the Services where the information provided was incomplete or misleading.

8.2 The Customer must ensure that the Site is reasonably clear and safe for the Company’s staff to carry out the Services, including maintaining clear access routes and notifying the Company of any known hazards.

8.3 The Customer must not request the Company to undertake any illegal activity, including fly-tipping, unauthorised disposal, or handling of controlled substances without proper licensing.

9. Liability and Insurance

9.1 The Company will exercise reasonable skill and care in the performance of the Services. However, the Company’s liability is subject to the limitations set out in this section.

9.2 The Company shall not be liable for any indirect, consequential or economic loss, including but not limited to loss of profit, loss of business, or loss of goodwill, arising out of or in connection with the Services.

9.3 The Company’s total aggregate liability for any loss or damage arising from a single event or series of connected events, whether in contract, tort or otherwise, shall not exceed the total price paid or payable for the Services in respect of which the claim arises.

9.4 The Company shall not be liable for any loss or damage to items that were not clearly identified as waste or that were mixed with waste in such a way that they could reasonably be considered for removal.

9.5 The Company shall not be responsible for any structural damage to property resulting from inherent defects, poor construction, or pre-existing conditions, provided that the Company’s staff have exercised reasonable care during the provision of the Services.

9.6 Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be lawfully excluded or limited.

10. Complaints and Disputes

10.1 If the Customer is dissatisfied with any aspect of the Services, they should contact the Company as soon as possible with full details of the issue.

10.2 The Company will investigate complaints in a timely manner and, where appropriate, may offer to revisit the Site, rectify any issue within reasonable limits, or provide a partial refund or other form of resolution at its discretion.

10.3 Any dispute arising out of or in connection with these Terms and Conditions or the Services should first be discussed between the parties in good faith before any formal proceedings are initiated.

11. Force Majeure

11.1 The Company shall not be liable for any delay or failure to perform its obligations where such delay or failure is caused by events beyond its reasonable control, including but not limited to extreme weather, acts of God, strikes, industrial disputes, accidents, road closures, or interruptions to transport or utilities.

11.2 In the event of a force majeure situation, the Company will use reasonable efforts to notify the Customer and, where possible, arrange a new date or time for the Services.

12. Data Protection and Privacy

12.1 The Company may collect and process personal data provided by the Customer for the purposes of administering bookings, delivering Services, processing payments, and maintaining customer records.

12.2 The Company will handle personal data in accordance with applicable data protection laws and will take reasonable steps to safeguard such data against unauthorised access or misuse.

13. Changes to these Terms and Conditions

13.1 The Company reserves the right to amend these Terms and Conditions from time to time. Any updated version will apply to new bookings from the date of publication or notification.

13.2 For ongoing contracts or regular commercial arrangements, the Company will inform the Customer of any material changes that may affect the provision of Services.

14. Severability

14.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or other competent authority, such provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, or where this is not possible, it shall be deemed deleted.

14.2 The validity and enforceability of the remaining provisions shall not be affected.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, subject to any mandatory legal rights you may have as a consumer.

By placing a booking or allowing the Company to commence work, the Customer confirms that they have read, understood and agree to be bound by these Terms and Conditions.